Frequently asked questions

Here are our estimated delivery times: preparation takes 1 to 2 working days, and transit 1 to 3 working days, for an estimated total of 2 to 5 working days. For full details, see our shipping policy.

Yes, delivery is free on all orders across mainland UK, with no minimum spend. For more, see our shipping policy.

NURSAYA is a UK-based business, offering a carefully chosen selection of quality baby products with delivery across mainland UK.

If you receive a faulty item, we'll replace it free of charge. Just contact us and return the item within 30 days. For more, see our refund and returns policy.

Yes. As long as your order hasn't been dispatched yet, you can cancel it, just contact our team as soon as possible. If it's already on its way, simply follow our returns procedure.

We keep returns simple and hassle-free, with 30 days to change your mind and free returns. For full details, see our refund and returns policy.

As soon as we receive and check your returned item, your refund is processed. Refunds usually appear on your original payment method within 7 working days. For more, see our refund policy.

Yes. Every NURSAYA pushchair comes with a 2-year guarantee, and all our products are covered by your statutory rights. For more, see our refund and returns policy.

You can reach our customer service team through our contact page or by email at nursaya.support@gmail.com.

Not at this time, we currently deliver across mainland UK only.

We're an online-only store, which lets us offer the best prices and a wider selection of products.

The simplest way is to return the item for a refund and place a new order for the one you'd like, to make sure it's in stock. For details, see our refund and returns policy.

You can track your order through the order tracking page on our website, using the tracking number we email you when your order ships.