Shipping policy

At NURSAYA, we do everything we can to get your order to you quickly, safely and with complete transparency. Below you'll find full details of our delivery terms.

1. Delivery charges

Delivery is completely free on all orders, with no minimum spend. No delivery fees will be added at checkout.

2. Delivery area

We currently ship across mainland United Kingdom. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and other remote areas may take longer, and international delivery is not offered at this time.

3. Order cut-off time

The cut-off time for same-day processing is midnight (UK time). Any order placed and paid before midnight is registered the same day. Preparation then begins on the next working day, Monday to Friday.

4. Processing time

Your order takes 1 to 2 working days to prepare, Monday to Friday, excluding weekends and bank holidays. This is the time needed to check, pack and hand your order to the carrier.

5. Transit time

Once your parcel is handed to the carrier, delivery takes 2 to 4 working days, Monday to Friday, across mainland UK.

6. Estimated total delivery time

Adding preparation and transit together, the estimated total delivery time is 3 to 6 working days from the moment your order is confirmed.

7. Non-dispatch days

Orders are not prepared or dispatched on Saturdays, Sundays or bank holidays. An order placed over the weekend or on a bank holiday is processed from the next working day.

8. Carriers and delivery method

Your parcels are handed to trusted, recognised carriers. Depending on your address and the size of the product, delivery may be to your door or to a local pickup point.

9. Order confirmation and tracking

You'll receive a confirmation email as soon as your order is placed, then a second email with a tracking number as soon as it ships. This number lets you follow your parcel through to delivery.

10. Incorrect or incomplete address

Please check that your address is correct when ordering. If an incorrect or incomplete address leads to a return or failed delivery, contact us as soon as possible and we'll help resend your parcel once it's back with us.

11. Late or undelivered parcels

If your parcel is several working days past the estimated time, check the tracking first, then contact us. We'll open an enquiry with the carrier straight away and find a solution, whether that's a reshipment or a refund.

12. Lost or damaged parcels

If your parcel arrives damaged, refuse it if you can, or take photos on arrival. For a lost or damaged parcel, contact us at nursaya.support@gmail.com and we'll arrange a replacement or a refund.

13. Returns and refunds

You have 30 days to return an item. Full conditions are set out in our returns and refunds policy.