NURSAYA Warranty
Two years of peace of mind, built in.
Buy from NURSAYA and every product comes with an automatic 2-year guarantee. No forms to fill in, no registration deadline, no small print, just real cover and a real UK team if you ever need us.
What does the warranty cover?
Manufacturing faults
A part fails through no fault of yours.
A buckle that won't click, a wheel that wears unevenly, a seam that gives way.
Functional failure
Something stops working as it should.
The fold mechanism jams, the brake won't hold, or a wheel seizes up.
Not as described
Your pram arrives missing a feature it was sold with, or not matching what you ordered.
How to make a claim
Get in touch
Email us at nursaya.support@gmail.com with your order number, a short description of the issue, and a photo or quick video if you can. The more detail, the faster we can help.
We look into it
Our UK team reviews your claim and gets back to you quickly; usually within one working day, with the next step.
We put it right
Depending on the issue, we'll send a replacement part, or replace the pram entirely. Sorted with as little fuss as possible.